MailWasher Enterprise Server - Tips and Tricks
If you do have any issues, it's best to send us the logs as these will contain all the information we need to help fix any issues.
THe logs need to be set to High, then reproduce the problem and send the logs to us at [][email protected]
Windows
If you installed MailWasher Server to the default location a log file is created in C:\Program Files\MailWasher Enterprise Server\logs
Go to the user interface >> SETTINGS >> GENERAL >> LOGGING
Change the Log Level to High Please zip this directory up and send it to us at [email protected]
Linux
If you installed MailWasher Server to the default location a log file is created in \var\log\mwes Go to the user interface>>SETTINGS>>GENERAL>>LOGGING
Change the Log Level to High
Please zip this directory up and send it to us at [email protected]
There's two places where you can see how an email is blocked or filtered in MWES.
- Inspect the header of an email and it will display MWES-Reason:
This only works if you actually received the email.
- Go to the All Emails screen and hover your mouse over the Status column and it will show a ToolTip of the spam tool which blocked the email.
Occasionally a legitimate email will get blocked by an RBL, and then continue to get blocked, even after it's no longer listed with the RBL.
This is because the First Alert blocking service caches the IP address and if it continues to register a hit every 24 hours, it will continue to block it.
To clear this go to Settings/Filters/Settings and at the bottom of the screen click the link CLEAR ALL CACHE to remove the entries.
