Terms of Sale
How to Pay
You can pay using Visa, Mastercard, American Express, JCB, Solo, Cash, Check, Paypal or bank transfer. Purchase Orders are only accepted for business customers by prior arrangement.
License Start Date
The period of the license begins from the purchase of the license key, not when it is entered in to the software or activated.
US Export Restrictions
Firetrust software and technical information is subject to the U.S. Export
Administration Regulations and other U.S. and foreign law, and may not be exported or
re-exported to certain countries (currently Cuba, Iran, Iraq, North Korea, Sudan, and
Syria) or to persons or entities prohibited from receiving U.S. exports (including those
(a) on the Bureau of Industry and Security Denied Parties List or Entity List, (b) on
the Office of Foreign Assets Control list of Specially Designated Nationals and Blocked
Persons, and (c) involved with missile technology or nuclear, chemical or biological
weapons).
You may not download Firetrust software or technical information if you are located in one
of these countries, or otherwise affected by these restrictions. You may not provide Firetrust
software or technical information to individuals or entities located in one of these countries
or otherwise affected by these restrictions. You are also responsible for compliance with
foreign law requirements applicable to the import and use of Firetrust software and technical
information.
Sales Tax
A sales tax of 15% is included in the price of all purchases made by New Zealand residents.
Refunds
Firetrust offers free evaluation downloads of all of our products to ensure that the
software meets your needs and functions on your PC. If you are interested in purchasing
any of our products, we encourage you to download and evaluate our applications before
purchasing them. This is a risk-free way of ensuring you are getting exactly what you
want before spending any money.
If you are in anyway unsatisfied with your purchase, please contact [email protected] within 90 days
of your purchase for a full refund.
Bank Fees
If paying via credit card, your card provider or bank may charge you a percentage
foreign transaction amount separate from the purchase price of the goods and/or a
currency exchange rate advantageous to them.
If paying by bank transfer, your bank may charge you a transaction fee for making a bank
transfer.
These fees are unknown to Firetrust Limited and Firetrust Limited is not responsible for
these bank fees.
Renewals
Some of Firetrust’s software require an annual renewal. You will be contacted by email or via the software before your renewal is due. Upon renewal, you will be added to our newsletter list. You will NOT be automatically charged as Firetrust does not keep a copy of your credit card information.
Purchase Orders
Purchase Orders are only accepted from previously authorized business customers for
order amounts over $500.00. They must be faxed to +64 39631439 or mailed to:
Firetrust Limited
P.O.Box 4620
Christchurch 8140 New Zealand
We will contact you directly when your order has been accepted.
Price Protection
Our products are sold through various channels under various discounts, promotions, and purchase incentives. We are not responsible for refunding any price paid or difference between an original purchase price and the price of a third-party vendor or a subsequent special promotion price offered through Firetrust.
Online Order Discrepancies
If you have a discrepancy with an order placed directly with Firetrust, including issues regarding mistakes with the items purchased and/or the amount charged, direct your questions and comments to [email protected].
Product Support
If provided directly by Firetrust, product support and customer service is offered in the English language.